Policies & FAQ
Payment: Orders placed through the shopping cart will be processed through Shopify's credit card processing or via PayPal's secure web server system. A PayPal account is not required; customers may use a credit card to check out. To learn why PayPal payments are secure, visit their security center. If you wish to pay via money order or personal check, please email me for an invoice and directions for sending your payment. Your order will be shipped after your check clears payment. Cash is not accepted.
Taxes: Orders are shipped from Arizona, USA. Retail orders delivered to a Arizona address will be charged the current sales tax rate. This amount will be added automatically during your shopping cart checkout. Digital orders to stitchers in the EU will also be assessed VAT automatically based on the country.
Customs: I am happy to ship international orders. Orders delivered to some countries may be subjected to customs fees or other tariffs dependent on the location. The customer is responsible for payment of these fees. All orders will be marked as merchandise. (Please do not ask me to break the law and declare them as gifts.)
Shipping: Retail orders will be assessed a shipping fee from $3.50 to $7 for domestic orders and $6 to $18 for orders outside the United States based on merchandise total. This amount will be added to your shopping cart upon checkout. Parcels will be shipped to the address listed with your payment information. Use the comment section or a TIMELY email to indicate if you wish the order sent to a different address. Tracking is provided for all packages -an email will be sent with a tracking number when the shipping label is created.
Order fulfillment: Retail orders are normally packed and shipped within 1-4 business days of receipt of the payment. Orders are sent via USPS first class mail and should arrive within 3 - 7 days after shipping. International mail may take several weeks.
Gifts: Ink Circles charts make great gifts. If your order is being sent as a gift, let me know. I can include a special card and include a packing list without prices. (Sorry, domestic orders only on the invoice omission.) Gifts may be sent anonymously, but I will squeal if the recipient insists on knowing the donor.
PDF format: primarily due to the crazy high international shipping costs and the unreliability of some foreign mail services, I have started offering a handful of charts in PDF. The list is slowly expanding, as they take time to reformat and set up. I've been focusing on older charts that may be hard to find. They are automatically linked for download and no shipping is charged if your order is only digital.
Insurance: Insurance is not normally provided. If your parcel has not arrived after an appropriate time, please contact me about a replacement shipment.
Refunds/Exchange: Due to the highly reproducible nature of printed materials, no refunds will be given. If a chart is found defective (i.e. missing or unreadable pages) I will cheerfully replace the copy in kind.
Cancellation/Changes to order: If you have placed an order and wish to cancel or change that order, please contact me ASAP. If your order has not yet been shipped it may be cancelled or changed easily and payment refunded as necessary. Digital orders as well as orders that have shipped cannot be cancelled or changed.
Privacy: I respect your privacy! Ink Circles will never sell your name/email. Information provided by you will only be used to communicate about your order. If you wish to receive mailings regarding new products and events, please add your email to the newsletter list using the form in the footer on this (and every) page.